Sidonie | Kinesiology · Sonawave · Wellbeing

Last updated: 3 November 2026

At Sidonie, your privacy, trust and wellbeing are important to us.

We are committed to treating your personal information with respect, care and confidentiality, and to handling it in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an enquiry, book an appointment or engage with our services.

1. Information We Collect

Depending on how you interact with Sidonie, we may collect:

• Your name, contact details and email address

• Appointment bookings and payment-related information

• Information provided through enquiry forms, intake forms and correspondence

• Relevant health history, wellbeing concerns and personal circumstances voluntarily shared during consultations

• Session notes, consent records and information relevant to your sessions

• Information provided for remote kinesiology sessions, including details about animals where applicable

• Website usage information collected through cookies and similar technologies

We aim to collect only the information reasonably necessary to provide our services and manage our business.

2. How We Use Your Information

Your information may be used to:

• Respond to enquiries and communicate with you

• Arrange, confirm and manage appointments

• Provide personalised kinesiology and wellbeing sessions

• Prepare relevant session notes and remote-session reports

• Process payments and maintain business records

• Meet legal, professional and insurance obligations

• Improve our website and services

• Send marketing communications where you have provided the required consent or where otherwise permitted by law

We do not use your sensitive health information for unrelated marketing purposes.

3. Confidentiality & Health Information

Information shared during consultations is treated as confidential.

Health and wellbeing information is considered sensitive information under Australian privacy law and is handled with additional care.

We generally collect sensitive information with your consent and only where reasonably necessary for providing our services or otherwise permitted by law.

Your information will not ordinarily be shared with other practitioners, healthcare providers or third parties without your consent, unless disclosure is required or authorised by law.

4. Online Bookings, Intake Forms & Payments

Sidonie uses third-party platforms to help manage bookings, client information and payments securely.

These currently include:

• Squarespace – for website hosting and online enquiries.

• Acuity Scheduling – for appointment bookings, confirmations and reminders.

• Jotform – for collecting client intake forms, consent and relevant health and wellbeing information prior to sessions.

• Square – for processing online payments.

• Microsoft OneDrive – for the electronic storage and management of downloaded client intake forms, consent forms and practitioner records.

Information submitted through these platforms is used to manage appointments, prepare for sessions, maintain appropriate practitioner records and provide our services.

These service providers may collect, store or process personal information on Sidonie's behalf in accordance with their respective privacy and security practices.

Payment card information is processed by the relevant payment provider. Sidonie does not ordinarily receive or store complete payment card details.

Some information may be stored or processed outside Australia. Further details are provided in the Overseas Services section of this policy.

5. Storage & Security

Sidonie takes reasonable steps to protect personal and sensitive health information from misuse, loss, unauthorised access and disclosure.

Client intake and consent forms are collected electronically through Jotform. Copies of completed forms are also downloaded and stored in Microsoft OneDrive as part of Sidonie's practitioner records.

Additional consultation notes, correspondence and relevant session information may be retained for the purpose of providing services, maintaining records and meeting applicable professional and legal obligations.

Access to client information is restricted to authorised persons who require it for legitimate business purposes.

We periodically review how information is stored and managed and take reasonable steps to securely delete or de-identify records when they are no longer required, subject to applicable record-retention obligations.

Although reasonable security precautions are taken, no electronic system or internet transmission can be guaranteed to be completely secure.

6. Sharing Information & Overseas Services

Sidonie may use trusted third-party service providers for website hosting, appointment scheduling, payment processing, email communication and business administration.

Some providers may store or process information outside Australia.

Where personal information is likely to be disclosed to overseas recipients, we will take reasonable steps to comply with applicable privacy obligations and identify relevant countries where practicable.

We do not sell client personal information to third parties.

7. Website Cookies & Analytics

Our website may use cookies and similar technologies to support website functionality, remember visitor preferences and understand how visitors interact with the website.

You may be able to manage cookies through your browser settings or any cookie controls provided on the website.

Disabling certain cookies may affect some website functions.

8. Marketing Communications

Sidonie may occasionally share news, service updates, wellbeing information or special offerings with people who have consented to receive marketing communications or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us directly.

Choosing not to receive marketing communications will not affect your ability to book or receive services.

9. Children's Information

For children receiving services, relevant personal and wellbeing information may be collected from a parent or legal guardian and, where appropriate, directly from the child.

We seek appropriate consent and take reasonable steps to respect children's privacy, age, understanding and individual circumstances.

10. Accessing or Correcting Your Information

You may request access to personal information held about you or ask for information to be corrected if it is inaccurate, incomplete or out of date.

Please contact Sidonie through the details provided below.

We may need to verify your identity before responding to a request. Requests will be handled in accordance with applicable privacy laws.

11. Retention of Information

Personal and session information is retained for as long as reasonably necessary to provide services, maintain appropriate records and meet applicable legal, professional and insurance requirements.

When information is no longer required and there is no legal obligation to retain it, we take reasonable steps to securely destroy or de-identify it.

12. Privacy Concerns & Complaints

If you have a concern about how your personal information has been handled, please contact Sidonie so we can investigate and respond.

We aim to acknowledge and resolve privacy concerns promptly and fairly.

If you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

13. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will be available on our website.

14. Contact

For privacy enquiries, requests to access or correct personal information, or complaints, please contact:

Sidonie
Stafford Heights, Brisbane, Queensland, Australia

Email: kiki@sidonie.au

Website: https://sidonie.au